Following the launch of our new Help Centre, Kooomo has created a chatbot that utilises the latest in AI technology. This will help our users and stakeholders find the answers to their questions in a matter of seconds. This AI technology collects and reworks information from the help centre database to find the right answer.
Thanks to groundbreaking AI developments, the Chatbot simulates a conversation as similar as possible to that of a human when asked a question. This provides a personal, but convenient element to online assistance.
How it works
Should a query qualify as too “generic”, the bot will use the question to generate similar queries. This ensures that users can always find what they are looking for. Time is saved by eliminating the need to scour through FAQs or send email inquiries to a team member and wait for a reply. Kooomo is the first eCommerce platform to provide this kind of AI customer assistance for their admins.
Speaking on the launch, Ciaran Bollard says “It’s about putting the power in our client’s hands.”
“While the help of our team will always be available to those who need it, we recognise that our clients need to be able to work quickly and independently with minimal disruptions to their eCommerce tasks. 69% of consumers prefer to use chatbots when it comes to queries as they provide quick replies to simple questions. This ChatBot will simplify communications and provide our clients with a faster and improved experience.”Ciaran Bollard, CEO at Kooomo
Kooomo is working to improve the independence of our stakeholders. As a result, this should improve the overall customer experience of the platform. At the same time, we hope to reduce the number of tickets that go through their live agent help centre. This, in turn, should allow for a faster resolution of tickets where they are necessary and a minimised queue time for assistance.