We’re back with another helping of Kooomo platform updates that we’re sure our clients and partners will love as much as we do! Let’s check out what’s new this month…
Client data collection form
Merchants can now manage queries with our new “Request for Communication” form. Consumers can choose a product they wish to be contacted for (for example, an item that might need correct measurements etc). They will then be provided with a form that includes contact details and a system to schedule their call. Merchants will be able to manage these requests in the “contact requests” where all data is stored and easy to manage.
This offering has been created for a specific Kooomo merchant but can be enabled on request with some coding required to set up the “contact request” panel.
CMS Highlighter – first release
We’re very excited to announce our CMS Highlighter with the first release coming this April 2021. Using this tool, merchants can quickly target and edit the content on their website. Simply hover your mouse over sections of your web page until the edit icons appear – from here you can either edit directly on the front end of your site or, for some parent sections, it will bring you directly to the correct CMS section to edit.
This can save time for merchants and their teams by removing the need to trawl through the back-end of their site to make quick edits and reduce training requirements for their teams.
Send a transactional email with an invoice attached
This is a new feature that can be activated in the back end of a merchant’s CMS.
When a new invoice is created, either manually or by automation, an email will be sent to the customer with the invoice attached. It will be triggered whenever the invoice is created. We have created a template email, which will automatically be created for new merchants joining the platform. This will provide further clarity for our merchant’s customers allowing for a smooth and positive CX.
New B2B Approach
There is now a separate view for B2B and B2C users available from the same storefront.
If a merchant operates in both b2c and b2b capacities, there can now be separate management of the CMS to ensure both strands of the business enjoy the best possible CX. This will automatically take separate prices and discounts into consideration depending on whether the customer signs in as a B2B or B2C user. This will make it easier for merchants to manage both sides of their business.
And that’s a wrap on the latest releases to the Kooomo platform! If you’re looking to find out more about Kooomo and our approach to digital commerce, download our shiny new brochure here or contact the team to have a 1:1 consultation on how we can help your business.